Mumbai Zonal  Office
 Directorate General of Foreign Trade

  Nishtha  Bhavan, 48,Vithaldas  Thackersey Marg,Churchgate, Mumbai-20

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GRIEVANCE REDRESSAL/FACILITATION IN THE OFFICE OF THE ZONAL JT.D.G.F.T., MUMBAI

Contact No:- 22017716/22038094/22033097/22031074 Extn.No.117

Grievance/Facilitation Committee Meetings: last Friday of every month

Minutes of the Meetings

   Anybody from the trade and industry is free to approach the Export Facilitation Centre on the 2nd floor, North East wing of the New C.G.O. Building, to resolve problems, even those relating to other Government departments which are directly or indirectly connected with Imports and Exports. Grievance/Facilitation Committee Meetings, chaired by the Zonal Jt.Director General of Foreign Trade, including representatives of Federation of Indian Exporters Organisation and other Export Promotion Councils/Commodity Boards/Government Department, are held on the last Friday of every month. Dates are announced on this Web-site and can be enquired from the Export Facilitation Centre. Every exporter/importer shall have a right to seek and have an opportunity to make a representation and be personally heard by this Committee. For this purpose he may send his representation to the Grievance Committee through the Export Facilitation Centre either personally,by post or by e-mail. 

For one Window Solutions and all your information needs relating to imports and exports , please send e-mail to dgft-mumbai@nic.in ( Please do not send any attachements)

Regular exporters may contact the officer in charge of a specific branch/section/subject in this office or any office in western zone or DGFT HQ. directly.

 

GRIEVANCE REDRESSAL IN THE OFFICE OF THE CHIEF COMMISSIONERS AND COMMISSIONERS OF CUSTOMS IN MUMBAI

  1. WATCH DOG COMMITTEE MEETINGS
  2. OPEN HOUSE MEETINGS

VENUE/SCHEDULE FOR WATCH DOG COMMITTEE :-

 At Air Cargo Comp

First and Third Saturday of the month chaired by the Commissioner of Customs.( Tel No.8365211)

At Custom House, Ballard Pier :

Every Wednesday with the Commissioner of Customs (Export Promotion) (Tel. No.2619538)                     
Every First and Third Monday of the month with Commissioner of Customs (Imports) (2620845)

At Nhava Sheva, J.N.P.T

First and Third Friday of the month with the Commissioner of Customs.(Tel.No.7242393)

At Mulund CFS:

Second Thursday of the month chaired by the Commissioner of Customs(General) (2619258, 5925141).

 WHO CAN  APPROACH :
    The Trade can route their Grievances through respective Export Promotion Councils or through any  other member of the Watch Dog Committee.

VENUE/SCHEDULE FOR OPEN HOUSE

At Air Cargo Complex:

 Every Third Tuesday of the month headed by the Commissioner of Customs and other members include           Sr.Manager, Air India , incharge of Air Cargo and General Manager, Airport Authority of India.

At Nhava Sheva, J.N.P.T.:-

  Last Friday of the month headed by the Commissioner of Customs.

At New Custom House, Bellard Pier :-

 First Monday of the month chaired by the Chief Commissioner of Customs.

WHO CAN APPROACH :
Anybody from the trade who has a genuine grievance.